10 Years Composite Decking Limited Warranty
Our products are made exclusively from technologically-advanced recycled materials designed to provide more than 10 years of low maintenance use and enjoyment.
07 Years Synthetic / Artificial turf Warranty
Norwest outdoor warrants the customer that under normal conditions, the products will sustain their UV sustainability and tensile strength during the applications warranty period. For purposes of warranty, a product whose original tensile strength does not decrease by more than 50% will be judged to have sustained it UV stability and tensile strength. Turf temperature can be 10-20% higher than the outside temperature in hot weather conditions. Norwest outdoors will repair or replace the product only at our total discretion necessary to repair any defect, the product which is determined by Norwest outdoors not complying with the above warranty.
This warranty shall only provide coverage to products used for the purpose of a sports field or courts or landscape purposes, and not any other purpose, including through inadequate sub-bases being used, and through improper usage of the product by the customer.
Norwest outdoors does not warrant against any physical Burns due to sun exposure, cuts, accident, vandalism, abuse, negligence, normal wear and tear, discoloration of the product due to sun exposure. Norwest outdoor ’s entire liability shall in no event exceed the purchase price for the defective products and liability will not be assumed for any consequential damage, loss or expense.
Water Feature/Fountain
Water features are made of polyresin or sandstone materials for indoor and outdoor use. All water features are covered under warranty of 01 year. The warranty covers for the water pump and led light. Statue Water body is not covered under warranty. Customer needs to check the item thoroughly at the time of pickup or delivery for any damage or defects. Any damage or defect later is not covered under warranty.
The customer may not transfer, convey or otherwise assign all or any of its rights under this warranty without Norwest outdoor ’s written consent.
Claims under this Warranty must be tendered in writing to us within 14 days after discovery of the alleged defect along with confirmation details previously provided by the customer on the warranty card (invoice) and a minimum of 3 clear pictures showing the problem to Norwest outdoors via email on [email protected].
Disclaimer
Norwest outdoors reserves the right to alter these warranty conditions at their discretion.